апреля, 2023 - сентября, 2023

«ArmRosPlast» LLS (Производство и продукция), Erevan, RA

Commercial Director (Руководство) - Management of the sales department; - Negotiations with key clients; - Development of the structure of the sales department; - Staff training and trainings; - Development of a strategic plan for anti-crisis management; - Implementation of internet marketing; - Sales planning and production planning; - Development of tactical behavior for managers in a highly competitive environment; - Participation in the development of new products, including fundamentally new areas in business development; - Development of global measures to overcome the crisis, taking into account the economic situation and internal resources.

мая, 2015 - сентября, 2023

"Jewelry Art" LLS (Розничная и оптовая торговля), Kostroma, RF

Sales Director (Руководство) - Organization of the wholesale sales process from scratch (control of the work of field managers, control of deliveries, personal negotiations with key customers); - Development of new areas (opening of new production areas, organization of production, recruitment, selection of equipment and production areas, outsourcing of certain business processes); - Work with accounts receivable; - Entry into a closed narrowly segmented market from scratch; - Organization of security (interaction with security and collection organizations, route planning and security of field managers, including training and obtaining licenses for weapons) - Monitoring the technical condition of the fleet.

ноября, 2022 - мая, 2023

Chain of discounters "Dobrotsen" (Розничная и оптовая торговля), Gyumri, RA

Supermarket Director (Руководство) - Full control over the operation of the store; - Organization of goods acceptance (including import); - Conducting interviews; - Carrying out full and local inventories; - Household activities; - Work in 1C (accounting), warehouse accounting; - Preparation of orders, write-off of substandard and overdue goods, movement of goods between points; - Development and implementation of marketing events.

июля, 2022 - ноября, 2022

"Indian Gems" LLS (Продажа), Kostroma, RF

Director (anti-crisis manager) (Руководство) - Wholesale of precious, semi-precious, ornamental jewelry inserts; - Management of the sales office (14 people); - Development of motivation; - Resolution of conflict situations; - Negotiations with key clients; - Development strategy; - Analysis of the work of the enterprise (SWOT-analysis, efficiency of employees); - Diversification (development of a new type of activity to increase business profitability); - Recruitment, interviewing.

марта, 2022 - июля, 2022

Jewelry house "Kabarovsky" (Производство и продукция), Kostroma, RF

Director of the direction "Jewellery" (Управление проектами) - Control of own production, terms of development, deadlines for fulfilling orders at all stages from a sketch to finished products (waxing, casting, electroplating), interaction with contractors, dialogue with customers; - Interaction with subordinate managers; - Development of new products; - Development of the sales department, search for new customers, new distribution channels; - Participation in exhibitions; - Search and interview of employees; - Resolution of conflict situations; - Implementation of economic activities at the facility; - Interaction with the marketing department; - Work with marketplaces (Yandex Market, Wildberries, Ozon, AliExpress, Masters Fair); - Business trips for the purpose of negotiations with key clients.

июля, 2012 - декабря, 2014

Internet shop "E-Planshet" (Интернет / Интернет-магазин), Moskow, RF

Head of Sales Department (Руководство) - Startup. Opening a store from scratch; - Organization of all work processes. From finding an office to negotiating with investors; - Retail sales of electronics; - Monitoring the work of managers; - Monitoring the work of service employees; - Handling incoming calls and messages; - Accounting for goods. Preparation of orders; - Interaction with courier services; - Work with warranty service; - Payroll, motivation.

марта, 2012 - июля, 2012

«SMILE» Group of Companies (Телекоммуникации), Moskow, RF

Corporate Account Manager (Управление проектами) - Conducting telephone conversations, "cold" calls; - Looking for new clients; - Conducting presentations over the phone; - Visits to clients to conduct connection negotiations; - Reporting, monitoring of installations.

марта, 2010 - марта, 2011

Chain of stores "Profy"(Sirius Telecom). (Продажа), Moskow, RF

Sales Manager (Senior Store Manager) (Продукт менеджер / Менеджер по обслуживанию) - Sale of spare parts for cell phones and equipment for their repair; - Knowledge of compatibility of all spare parts for cell phones; - Knowledge of cell phone repair equipment; - Knowledge of 1C (accounting).

января, 2009 - января, 2010

“MTS” (Телекоммуникации), Orel, RF

CRM Lab Specialist (Контактный центр) - Incoming communication (online help); - Outgoing calls (carrying out CRM campaigns); - Knowledge of the system of interaction with subscribers FORIS (MARTI); - Knowledge of GSM structure; Courses: "Techniques of customer service in contact centers"; - School of Customer Service, basic level; - Participation in the competition "Factory of Ideas".

января, 2002 - января, 2003

Chain of stores "Maksimus" (Продажа), Moskow, RF

Sales Manager (Senior Store Manager) (Продукт менеджер / Менеджер по обслуживанию) - Sales manager for cell phones and digital equipment; - Connecting subscribers to the networks of cellular operators; - Drafting of contracts and inventory management; - Senior Sales Manager.

января, 2000 - января, 2002

Individual entrepreneur (Продажа), Orel, RF

Supervisor (Руководство) - Organization of two stores in the city of Orel for the sale of cell phones and accessories; - The process of wholesale sales of goods in the city and in other regions has been established; - Delivery from Moscow.

2019

Kostroma State Agricultural Academy, Kostroma, RF

Kostroma State Agricultural Academy (Бакалавр) Industrial and civil construction.

2012

Orel State Agrarian University, Orel, RF

Orel State Agrarian University (Бакалавр) Landscape gardening, landscape construction, Landscape design

2000

Orel Construction College, Orel, RF

Orel Construction College (Бакалавр колледже) Architecture. Interior Design, Architectural Technician, Interior Designer

2010

MTS, Orel, RF

Customer Service Techniques in Contact Centers (Профессиональное образование) Refresher courses.

2010

MTS, Orel, RF

School of Customer Service (Профессиональное образование) Refresher courses.