PERSONAL INFORMATION
Name, Surname: OlenaHolovko
Date of Birth: 19 December 1984
Place of Birth: Dneprodzerzhinsk, Ukraine
Marital Status: Married, two children.
Email: elenka1golovko@gmail.com
Tel: (+995) 579 500600

EDUCATION
University: State Technical University of Dneprodzerzhinsk 2002-2007
Faculty: Finances
Qualification: Master’s Degree in Finances.

WORKINGEXPERIENCEAND ACHIEVEMENTS
DNIPROPETROVSK OBLAST BRANCH OF BANK “FINANCES AND CREDIT” 03.07.2006-28.12.2011

Leading credit officer of unit at the 2nd branch
27.06.2007-03.07.2006

Senior economist of the 2ndUnit of Small Business Sector Customers andPersonal Banking
03.07.2006-28.12.2011

Duties and Responsibilities:
 Consultancy regarding existing products;
 Planning and conducting meetings and presentations for allurement new customers and establishment long term cooperation with them;
 Financial analyses of small and medium business sector, credit issuance;
 Maintaining a loan portfolio with a minimum number of delinquencies;
 Working with small business debtors;
 Achievement of 4 000 000 UAH from zero UAH customer portfolio from the beginning of existence of the 2nd Unit of Small Business Sector Customers and Personal Banking.

DAMPING LTD.DNIPROPETROVSK BRANCH SUPERVISOR 17.01.2012-01.01.2015

Duties and Responsibilities:
 Online sales supervision of electronics;
 Development of sales plan and marginality;
 Determination and renovation of stuff functional responsibilities;
 Development of cooperation with electronics provider and shipment companies;
 Online service development;
 Elaboration of new interactions with customers;
 Feedback collection for determination customers’ satisfaction with services provided;
 Analyses of complaints, resolving conflict situations by direct communication with customers via phone and/or meetings;
 Opening fully operational 10 new branches of the online shop in different cities of Ukraine.

ADDITIONAL INFORMATION
Computer Literacy: MS Windows; MS Word, MS Excel, MS Power Point; PC Accessories.
Personal Abilities: High communication skills; Ability to work in team; High sense of responsibility; Focus on achievement of goals set.
Trainings: “Standards of Effective Customer Service”;
“Fruitful Negotiations”.