At World Chess we're looking for a Junior Support Manager to join our team. > >We wish to find a colleague who has a critical mind, writes competently and politely in English, and loves chess. > >Job responsibilities: > > - Study of FIDE Online Arena platform and Zoho CRM with the help of the team; > - Identifying bugs or common concerns and reporting them to the relevant teams; > - Responding to users’ issues and concerns; > - Dealing with FIDE ID requests; > - Maintaining important stats, including first response time, backlog and others; > - Keeping records and updating documents in Notion and Google sheets; > - Sending out info requests and Sportsmanship Policy resolutions; > - 5-day work week from Monday to Friday (9:00 — 12:00 break 18:00—21:00 (UTC +4). This could be slightly rescheduled according to the candidates time zone and life situation. > >About you > > - You love playing chess! > - You have 6 months + experience in any customer care related field; > - Any CRM experience or a strong desire and ability to learn it before starting the job; > - Exceptional communication and presentation skills; > - Ability to prioritize, and control timу effectively; > - Strong sense of responsibility. > >If you are interested in this vacancy, send your applications and be ready to complete the test task! > >Job Types: Part-time, Permanent > >Part-time hours: 30 per week