An international iGaming industry leader, operating across multiple countries in several regions, is looking for a Remote Customer Support Specialist for our B2C division to ensure further global roll-out. >This role is something that can certainly exceed your expectations and bring 100% satisfaction turning a job into a hobby. > >You will: >• Ensure best in class service for our customers accompanied by fast and high-quality resolution of all customer queries; >• Be a part of a Customer Service team, working in shifts to cover the lines 24/7, with the shifts alternating, including weekends (compulsory days-off are provided); >• Respond to live chat, emails, and phone calls, log and route the incoming inquiries to appropriate response lines; >• Log and manage clients in the CRM; >• Keep tidy online records of all customer encounters; >• Create presentations, and conduct demos as assigned to assist with our up-selling strategy; >• Address other support queries. > >You bring: >1. Proven experience in Customer support or relevant roles; >2. Strong Internet connection; >3. Fluent spoken and written English (other European languages would be a plus); >4. Familiarity with current technologies, like desktop sharing, screen recording, call recording; >5. Experience with word-processing software and spreadsheets (e.g. MS Office); >6. Knowledge and experience of working with a CRM system (Intercom or similar); >7. Excellent phone, email and instant messaging communication skills; >8. Excellent time management skills; >9. Solid organizational skills, ability to work under minimum supervision. > >You get: >- Remote position with further relocation opportunities; >- Possibility of fast professional growth within the organization; >- Flat company structure; >- Mentorship and guidance program; >- Flexible hiring plans with generous financial remuneration.